Duo-Step

Delivery Information

Deliveries are typically made within 7 to 15 working days, depending on the product type. Our operations team will contact you before shipping to confirm the delivery date, time, and location. If your location or premises require special handling, such as an external lifter or narrow corridors, please inform us in advance.

If you reject an item upon delivery due to visible damage or discrepancy, we will provide a full refund. However, if you refuse to receive the item after it has been shipped without a valid reason, we reserve the right to charge you the full actual shipping fees.