Returns, Exchanges & Refund Policy

At Wood & More, we are committed to delivering furniture that meets the specifications, dimensions, colors, materials, and other details agreed upon when your order is placed.

This Return, Exchange & Refund Policy is intended to comply with the Egyptian Consumer Protection Law No. 181 of 2018 and its applicable Executive Regulations.

14-Day Return & Exchange Policy

For products eligible for return, customers may request an exchange or return within 14 days from the date the product is received, in accordance with Egyptian consumer protection regulations.

To be eligible for a return, the product must:

• Be in the same condition in which it was received.

• Not have been damaged, misused, modified, or altered by the customer.

• Include its original components and accessories, where applicable.

• Be accompanied by the order number, invoice, receipt, or other reasonable proof of purchase.

To request a return or exchange, please contact us at info@woodandmoreeg.com.

Products returned without first contacting Wood & More may not be accepted until the return request has been reviewed and authorized.

IMPORTANT — Made-to-Order & Custom Furniture

Many Wood & More furniture products are manufactured specifically after an order is placed, according to specifications selected or approved by the customer.

Under Egyptian Consumer Protection Law, the ordinary right to return or withdraw does not apply to goods that have been manufactured based on the customer's request or according to specifications selected by the customer, provided that the delivered product conforms to those agreed specifications.

Accordingly, made-to-order products that have been manufactured according to the customer's confirmed specifications are not eligible for return or exchange due to a change of mind.

This applies particularly to made-to-order products including, but not limited to:

• Living room sets

• Sofas and seating manufactured upon order

• Outdoor furniture and outdoor sets

• Bedrooms

• Complete room furniture packages

• Dining room sets manufactured upon order

• Furniture produced in a customer-selected color

• Furniture produced in a customer-selected fabric or upholstery

• Furniture produced according to specific measurements or dimensions

• Customized finishes, materials, configurations, or specifications

• Special orders and personalized products

For example, if a customer orders a living room or outdoor set in a selected color, fabric, dimensions, configuration, or other agreed specification, and Wood & More manufactures and delivers the product in conformity with that confirmed order, the product cannot be returned simply because the customer changes their mind after production or delivery.

This exception does not affect the customer's rights if the product is defective, damaged, or does not conform to the specifications agreed upon when the order was placed.

Defective, Damaged or Incorrect Products

Please inspect your furniture carefully when it is delivered.

If you receive a product that:

• Has a manufacturing defect;

• Arrives damaged;

• Is different from the product ordered;

• Does not conform to the confirmed specifications; or

• Does not meet the purpose or specifications agreed upon at the time of purchase,

please contact us as soon as possible at info@woodandmoreeg.com and provide your order details together with clear photographs or videos showing the issue where appropriate.

Under Egyptian Consumer Protection Law, a customer has the right, within 30 days from receiving the product, to request an exchange or return where the product is defective or does not conform to the agreed specifications or contracted purpose.

Where the legal conditions for such a claim are satisfied, the customer may request the applicable remedy in accordance with Egyptian law, without additional cost to the customer.

The made-to-order exception described above does not exclude defective or non-conforming products from these protections.

Products That Cannot Be Returned Due to Customer Action

A return or exchange may not be available where:

• The product is no longer in the condition in which it was delivered due to an action attributable to the customer.

• The product has been damaged after delivery because of misuse, improper handling, improper storage, modification, or unauthorized repair.

• The product has been altered after delivery at the customer's request.

• The nature or condition of the product makes it impossible to return it to the condition in which it was supplied, where permitted by applicable law.

• The product was specially manufactured according to specifications selected by the customer and conforms to those specifications.

These exclusions do not affect any mandatory rights available to customers under Egyptian Consumer Protection Law.

Natural Materials, Wood & Fabric Appearance

Furniture materials may naturally contain reasonable variations in wood grain, texture, pattern, or other characteristics resulting from the nature of the material.

Colors may also appear slightly different depending on lighting conditions, photography, display screens, and the characteristics of natural or manufactured materials.

Where a specific color, fabric, finish, material, or sample has been agreed with the customer, Wood & More will manufacture the product based on the confirmed specification.

Any claim that a delivered product does not conform to the agreed specification will be reviewed based on the confirmed order details and applicable consumer protection requirements.

Exchanges

For products eligible for the standard 14-day return right, you may request an exchange within the applicable period.

Made-to-order or customized products that conform to the customer's confirmed specifications cannot be exchanged solely because the customer later wishes to change the color, dimensions, fabric, model, configuration, or other previously approved specification.

If a product is defective or does not conform to the confirmed order specifications, the customer's rights to exchange or return remain available in accordance with Egyptian law.

Return Shipping & Collection

Please contact Wood & More before returning any product so that our team can provide the appropriate return or collection instructions.

For eligible non-defective products purchased through distance or online contracting, return shipping or collection costs may be borne by the customer where permitted under Egyptian Consumer Protection Law, unless Wood & More agrees otherwise.

Where the return results from a manufacturing defect, damage attributable to Wood & More, an incorrect product, or failure to conform to the agreed specifications, the applicable return or replacement will be handled without additional cost to the customer in accordance with applicable law.

Refunds

Once an eligible returned product has been received and the return has been verified, we will process the applicable refund.

For online or distance purchases, refunds for eligible returns will be issued using the same payment method originally used, unless another refund method is agreed with the customer, and within the period required by Egyptian Consumer Protection Law.

Where a product is defective or does not conform to the agreed specifications and a refund is legally due, the refund will be processed in accordance with the applicable statutory requirements and without additional cost to the customer.

Processing times after Wood & More issues the refund may vary depending on the customer's bank, card issuer, payment provider, or installment provider.

Orders Purchased Through Installment or Payment Providers

If your order was paid through an installment service, financing provider, payment gateway, or other third-party payment provider, any approved refund will also be subject to the processing procedures of that provider.

Wood & More will process its required part of the refund in accordance with the applicable return decision, but the time required for the amount to appear in your account may depend on the payment provider.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or reduce any mandatory rights granted to consumers under applicable Egyptian law.

If there is a disagreement concerning whether a product is defective, conforms to the agreed specifications, or qualifies for return or exchange, the matter may be referred to the Egyptian Consumer Protection Agency in accordance with applicable law.

Contact Us

For returns, exchanges, damaged products, order issues, or questions regarding this policy, please contact:

Wood & More
Email: info@woodandmoreeg.com

When contacting us, please include your order number, customer name, telephone number, and a description of the issue. For damage or specification-related claims, photographs or videos may be requested to help us assess the matter promptly.